Here are our most Frequently Asked Questions
- How do I place an order as a new customer?
Contact us on firstname.lastname@example.org we will send you a form with all the information that we need to set you up as a customer.
- Can I order as an individual?
If you wish to purchase textile cables as an individual, we refer you to our brand NUD Collection. You can find the assortment on www.nudcollection.com, and contact customer service on email@example.com.
- Do you have a catalogue?
We don’t have a product catalogue, you will find a part of our range on our website. If you are looking for something special, feel free to contact us.
We have a textile colour map that shows this year’s collection of textile colours.
- How long is the lead time for textile cables?
The delivery time for textile cables without assembly is 2 weeks. For smaller quantities 1-2 weeks.
- Do you sell textile cable on a roll?
Yes, 2×0,75 and 3G0,75 on 25m/bobbin. All other cables in customized lengths.
- Can I make changes to my order?
Changes to your order must be done within 24 hours.
- What is your minimum order quantity (MOQ)?
This depends on the product. Most of our assortment does not have any MOQ. Contact us and let us know what products you are interested in and we will help you.
- Has my order been sent as confirmed?
If we have not sent an updated delivery date – you order will be sent as confirmed.
- How much weight can a cable be loaded with?
The formula is that you can load a maximum of 1,53 kg per mm² of copper area.
Example: 2×0,75 = 1,5 square mm x 15 newtons = 22,50 newton / 9,81 = 2,29kg
However, no more than 5kg is allowed to be hung in a cable. For larger weights than this, suspension with wire, chain, carrier line or similar is required.
- Do I have to CE-mark my own manufactured lamp?
“I plan to buy a finished, CE-marked, cord with plug, switch and lamp holder. I’m going to mount this in a lamp stand I made and sell the luminaire. Do I have to CE-mark the luminaire if I only make one or two?”
Yes, in order to sell or in other way transfer the luminaire, you have to CE-mark it. The lamp stand with cord and lamp holder counts as a new product. You are the manufacturer and you must ensure that it’s safe by writing an EU declaration and CE marking the luminaire. It doesn’t matter if you make one or a thousand copies.